Effective: March 15, 2020
Clink, powered by Dockabl enables continuous feedback for teams. We are a mobile app that works well with other platforms to help source, organise and give insights for feedback. The app is from Gravitate Ventures Private Limited (Dockabl), under the name “Clink” (“Clink,” “we,” “us” or “our”).
Throughout this Policy, we refer to our users as “User,” “you,” or “your,” and we also refer to users as, “Potential Customers” to denote those visiting our site or requesting information regarding our Services, “Customer” or “Authorised Users” to denote users of the app, website and third-party integrations. By using the Service, you consent to our collection, use and disclosure of your personal information as described in this Policy.
We take your privacy seriously. If you have any questions about this Policy or about privacy at Dockabl, please contact us at firstname.lastname@example.org
If you have an account, you can check the app for contact information of your organisation owner(s) and administrator(s). If you have received an invitation to join an organisation but have not yet created an account, you should request assistance from the User that sent the invitation.
Gravitate Ventures Private Limited, 52 Leiah Apartments, Vasundhara Enclave, New Delhi – 110096 (email@example.com), is controller of your personal data pursuant to Art. 4 para. 7 General Data Protection Regulation (“GDPR”).
The Dockabl appointed Data Protection Officer can be reached at firstname.lastname@example.org.
Dockabl collects and processes different categories of personal data depending on your use of our services. The following sections outline the categories of data processed by category or used service.
We collect various types of personal data from the users who register on our app/ website/ events and this includes individual users or representatives from current customers/ prospective customers.
We collect the following information:
Dockabl may collect and receive Customer Data and other information and data (“Other Information”) in a variety of ways:
Customer Data. Customers or individuals granted access to an organisation by a Customer routinely submit Customer Data to Dockabl when using the Services.
Other Information. Dockabl also collects, generates and/or receives Other Information:
Organisation and account information. To create or update an organisation account, you or your Customer (e.g. your employee) supply Dockabl with an email address, phone number, password, domain and/or similar account details.
Services metadata. When an Authorised User interacts with the Services, metadata is generated that provides additional context about the way Authorised Users work. For example, Dockabl logs the organisations, projects, people, features, content and links you view or interact with, the types of files shared and what Third-Party Services are used (if any).
Log data. As with most websites and technology services delivered over the Internet, our servers automatically collect information when you access or use our Websites or Services and record it in log files. This log data may include the Internet Protocol (IP) address, the address of the web page visited before using the Website or Services, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data.
Device information. Dockabl collects information about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and crash data. Whether we collect some or all of this Other Information often depends on the type of device used and its settings.
User Profile Data. This includes the following:
Work email ID
Location information. We receive information from you, your Customer and other third-parties that helps us approximate your location. We may, for example, use a business address submitted by your employer or an IP address received from your browser or device to determine approximate location. Dockabl may also collect location information from devices in accordance with the consent process provided by your device.
Third-Party services. A Customer can choose to permit or restrict Third-Party Services for its organisation. Typically, Third-Party Services are software that integrate with our Services and a Customer can permit its Authorised Users to enable and disable these integrations for its organisation. Dockabl may also develop and offer Dockabl applications that connect the Services with a Third-Party Service. Once enabled, the provider of a Third-Party Service may share certain information with Dockabl. For example, if a cloud storage application is enabled to permit files to be imported to an organisation, we may receive the user name and email address of Authorised Users, along with additional information that the application has elected to make available to Dockabl to facilitate the integration. Authorised Users should check the privacy settings and notices in these Third-Party Services to understand what data may be disclosed to Dockabl. When a Third-Party Service is enabled, Dockabl is authorised to connect and access Other Information made available to Dockabl in accordance with our agreement with the Third-Party Provider and any permission(s) granted by a Customer (including, by its Authorised User(s)). We do not, however, receive or store passwords for any of these Third-Party Services when connecting them to the Services.
Here are a few examples of additional information that may be recorded if integrations are on:
Gmail: Email subject
Gmail: Sender, recipient detail
Slack: Channel & comment
Slack: Sender, recipient detail
Jira: Issue details & number
Jira: Email of feedback requested from
Contact information. In accordance with the consent process provided by your device, any contact information that an Authorised User chooses to import (such as an address book from a device) is collected when using the Services.
Third-party data. Dockabl may receive data about organisations, industries, lists of companies that are customers, Website visitors, marketing campaigns and other matters related to our business from parent corporation(s), affiliates and subsidiaries, our partners or others that we use to make our own information better or more useful. This data may be combined with Other Information we collect and might include aggregate-level data, such as which IP addresses correspond to postcodes or countries. Or it might be more specific: for example, how well an online marketing or email campaign performed.
Additional information provided to Dockabl. We also receive Other Information when submitted to our Services or in other ways, such as if you participate in a focus group, contest, activity or event, apply for a job, enrol in a certification programme or other educational programme hosted by Dockabl or a vendor, request support, interact with our social media accounts or otherwise communicate with Dockabl.
Generally, no one is under a statutory or contractual obligation to provide any Customer Data or Other Information (collectively “Information”). However, certain Information is collected automatically and if some Information, such as organisation setup details, is not provided, we may be unable to provide the Services.
Customer Data will be used by Dockabl in accordance with the Customer’s instructions, including any applicable terms in the Customer Agreement and the Customer’s use of Services functionality, and as required by applicable law. Dockabl is also a Processor of Customer Data. The Customer may, for example, use the Services to grant and remove access to an organisation, assign roles and configure settings, access, modify, export, share and remove Customer Data and otherwise apply its policies to the Services.
Dockabl uses Other Information in furtherance of our legitimate interests in operating our app, website and third-party integrations. More specifically, Dockabl uses Other Information:
To provide, update, maintain and protect our app, website and third-party integrations. This includes use of Other Information to support delivery of the Services under a Customer Agreement, prevent or address service errors, security or technical issues, analyse and monitor usage, trends and other activities or at an Authorised User’s request.
As required by applicable law, legal process or regulation.
To communicate with you by responding to your requests, comments and questions. If you contact us, we may use your Other Information to respond.
To develop and provide search, learning and productivity tools and additional features. Dockabl tries to make the Services as useful as possible for specific organisations and Authorised Users. For example, we may improve search functionality by using Other Information to help determine and rank the relevance of content, channels or expertise to an Authorised User, make Services or Third-Party Service suggestions based on historical use and predictive models, identify organisational trends and insights, customise a Services experience or create new productivity features and products.
To send emails and other communications. We may send you service, technical and other administrative emails, messages and other types of communications. We may also contact you to inform you about changes in our Services, our Services offerings and important Services-related notices, such as security and fraud notices. These communications are considered part of the Services and you may not opt out of them. In addition, we sometimes send emails about new product features, promotional communications or other news about Dockabl. These are marketing messages so you can control whether you receive them. If you have additional questions about a message you have received from Dockabl please get in touch through the contact mechanisms described below.
For billing, account management and other administrative matters. Dockabl may need to contact you for invoicing, account management and similar reasons and we use account data to administer accounts and keep track of billing and payments.
To investigate and help prevent security issues and abuse.
This section describes how Dockabl may share and disclose Information. Customers determine their own policies and practices for the sharing and disclosure of Information. Dockabl does not control how they or any other third parties choose to share or disclose Information.
The Customer’s instructions. Dockabl will solely share and disclose Customer Data in accordance with a Customer’s instructions, including any applicable terms in the Customer Agreement and the Customer’s use of Services functionality and in compliance with applicable law and legal process.
Displaying the Services. When an Authorised User submits Other Information, it may be displayed to other Authorised Users in the same or connected organisations. For example, an Authorised User’s email address may be displayed with their organisation profile. Please consult the Support page for more information on Services functionality.
Collaborating with others. The Services provide different ways for Authorised Users working in independent organisations to collaborate, such as shared projects or email interoperability. Other Information, such as an Authorised User’s profile Information, may be shared, subject to the policies and practices of the other organisation(s).
Customer access. Owners, administrators, Authorised Users and other Customer representatives and personnel may be able to access, modify, or restrict access to Other Information. This may include, for example, your employer using Service features to export logs of organisation activity, or accessing or modifying your profile details.
Third-Party service providers and partners. We may engage Third-Party companies or individuals as service providers or business partners to process Other Information and support our business. These third parties may, for example, provide virtual computing and storage services or we may share business information to develop strategic partnerships with Third-Party Service providers to support our common customers. Additional information about the subprocessors we use to support delivery of our Services is shared here:
Google LLC Business Analytics, United States
Microsoft Corporation Cloud Service Provider (Azure), United States
SendGrid Email Service Provider, United States
Third-Party Services. The Customer may enable or permit Authorised Users to enable Third-Party Services. We require each Third-Party Service to disclose all permissions for information access in the Services, but we do not guarantee that they do so. When enabled, Dockabl may share Other Information with Third-Party Services. Third-Party Services are not owned or controlled by Dockabl and third parties that have been granted access to Other Information may have their own policies and practices for its collection, use and sharing. Please check the permissions, privacy settings and notices for these Third-Party Services or contact the provider for any questions.
Corporate affiliates. Dockabl may share Other Information with its corporate affiliates, parents and/or subsidiaries.
During a change to Dockabl’s business. If Dockabl engages in a merger, acquisition, bankruptcy, dissolution, reorganisation, sale of some or all of Dockabl’s assets or stock, financing, public offering of securities, acquisition of all or a portion of our business, a similar transaction or proceeding or steps in contemplation of such activities, some or all Other Information may be shared or transferred, subject to standard confidentiality arrangements.
Aggregated or deidentified Data. We may disclose or use aggregated or deidentified Other Information for any purpose. For example, we may share aggregated or deidentified Other Information with prospects or partners for business or research purposes, such as telling a prospective Dockabl customer the average amount of time spent within a typical organisation.
To comply with laws. If we receive a request for information, we may disclose Other Information if we reasonably believe disclosure is in accordance with or required by any applicable law, regulation or legal process. Please see the Data request policy to understand how Dockabl responds to requests to disclose data from government agencies and other sources.
To enforce our rights, prevent fraud and for safety. To protect and defend the rights, property or safety of Dockabl or third parties, including enforcing contracts or policies, or in connection with investigating and preventing fraud or security issues.
With consent. Dockabl may share Other Information with third parties when we have consent to do so.
Dockabl takes security of data very seriously. Dockabl works hard to protect Other Information you provide from loss, misuse and unauthorised access or disclosure. These steps take into account the sensitivity of the Other Information we collect, process and store and the current state of technology. To learn more about current practices and policies regarding security and confidentiality of the Services, please see our IT Security Policy. Given the nature of communications and information processing technology, Dockabl cannot guarantee that Information during transmission through the Internet or while stored on our systems or otherwise in our care will be absolutely safe from intrusion by others. When you click a link to a third-party site, you will be leaving our site and we don’t control or endorse what is on third-party sites.
Do Not Track” or DNT is a feature enabled on some browsers that send a signal to request that a web application disable its tracking or cross-site user tracking. At present, our Site does not respond to or alter its practices when a DNT signal is received.
When a user visits our App/ website, we use certain tracking data (“Tracking Information”). We use Kibana for Tracking Information. The following Tracking Information is collected: email address, device ID, IP address. Our analytics provider collects other Tracking Information, such as IP addresses, demographics, session behaviour, technology, device and source information. Tracking Information is collected via the Site and our web-applications, as well as via our ios and android implementations.
We have implemented reasonable administrative, technical and physical security measures to protect your personal information against unauthorized access, destruction or alteration. For example:
SSL encryption (https) where we deal with personal data
Data is kept on secure, encrypted servers
Restricting staff access to Personal Data, protected by VPN access
Non-Disclosure Agreements with vendors
Regular staff privacy and security training
However, because no security system can be 100% effective, we cannot completely guarantee the security of any information we store, process or transmit.
Right to Review and Rectify Your Personal Data
Customer Companies or Potential Customers can opt in or out of sharing certain Data either with us or with third parties via email, or via a “reply: to unsubscribe” response.
If you require assistance to change or delete inaccuracies within your Personal Data or would like to know what information about you was collected, please contact your organisation owner to initiate this process.
Subject to any exemptions provided by law, you may have the right to request access to Information, as well as to seek to update, delete or correct this Information. You can usually do this using the settings and tools provided in your Services account. If you cannot use the settings and tools, contact your organisation owner for additional access and assistance. Please check the settings options for Customer contact information.
To the extent that Dockabl’s processing of your Personal Data is subject to the General Data Protection Regulation, Dockabl relies on its legitimate interests, described above, to process your data. Dockabl may also process Other Information that constitutes your Personal Data for direct marketing purposes and you have a right to object to Dockabl’s use of your Personal Data for this purpose at any time.
This section provides additional details about the personal information we collect about California consumers and the rights afforded to them under the California Consumer Privacy Act or “CCPA”.
Subject to certain limitations, the CCPA provides California consumers the right to request to know more details about the categories or specific pieces of personal information we collect (including how we use and disclose this information), to delete their personal information, to opt out of any “sales” that may be occurring and to not be discriminated against for exercising these rights.
California consumers may make a request pursuant to their rights under the CCPA by contacting us at email@example.com. We will verify your request using the information associated with your account, including email address. Government identification may be required. Consumers can also designate an authorised agent to exercise these rights on their behalf.